Refund Policy

At SantaSays, we pride ourselves on offering a valuable and effective service designed to create personalised letters from Santa. We aim to provide you with a seamless experience.

Eligibility for Refund

Incorrect Letter Generation

If the letter generated by our service does not match the information you provided, and you believe it significantly affects the quality or relevance, you may be eligible for a refund.

Technical Issues

If you experience a technical failure on our part that prevents the generation of your letter, you are eligible for a refund.

Service Errors

If there are errors in the letter due to a fault in our AI or databases, you may be eligible for a refund.

Non-Eligibility for Refund

User Error

Refunds cannot be granted if the user provides incorrect or incomplete information, leading to an inaccurate letter. Please ensure all information is accurate before submission.

Process for Requesting a Refund

To initiate a refund request, please contact us within 7 days of receiving your letter. Provide a detailed explanation of the issue, and any relevant evidence supporting your claim. Our team will review your request, which may include verifying the information provided and assessing the letter generated by our service. If your refund request is approved, we will process the refund to your original payment method within 3 working days.

Commitment to Improvement

Feedback from our customers is invaluable, and any refund requests will be used as opportunities to improve our service. We are committed to continuously updating and refining our AI to provide the best possible service.

Last updated: 01/04/2024